Shipping policy

Sorted Shipping Policy

Processing time

  • Orders are typically processed within 1-2 business day. Orders placed on weekends or public holidays will be processed the next business day.
  • Custom or personalized orders may require additional processing time; estimated processing will be shown at checkout.

Delivery time

  • Estimated delivery time is 3–7 business days from the date your order is shipped.
  • Delivery times may vary by destination, carrier availability, and order volume. These estimates do not include processing time.
  • Please Note: During high-volume periods or holidays, shipments may experience slight delays. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

Shipping rates

  • Shipping fees vary depending on destination, package weight/size, and shipping method selected. Rates are calculated and shown at checkout.
  • Promotional or free-shipping offers (when available) will be specified on the site and applied at checkout per the offer terms.

Order tracking

  • Once your order ships, you will receive a confirmation email with tracking information.

International shipments

  • International delivery times may exceed the 3–7 business day estimate due to customs processing, local carrier handling, or import regulations.
  • Import duties, taxes, and customs fees (if any) are the responsibility of the recipient unless otherwise stated.

Delayed, lost, or damaged deliveries

  • Occasionally, deliveries may be delayed due to carrier issues, severe weather, public holidays, or other unforeseen circumstances. If your shipment is delayed, we will notify you and assist in tracking and resolving the issue.
  • Inspect your package upon arrival. If an item is missing or arrives damaged, contact Sorted customer support within 7 days of delivery with your order number and photos of the damage so we can assist: support@sorted.com.

Address issues & rerouting

  • Please enter shipping addresses carefully. If you provide an incorrect address, contact support immediately. We will attempt to reroute or correct the address but cannot guarantee success and additional fees may apply.

Returns & exchanges

  • For information about returns and exchanges, please see our Returns Policy [link to Returns Policy page]. Shipping terms for returns may differ from outbound shipping.

Contact

  • For shipping questions, tracking help, or assistance, contact Sorted customer support at support@sorted.com. or you can DM our Instagram page 

Changes to this policy

  • Sorted may update this shipping policy from time to time. Any changes will be posted on this page with an updated effective date.

By placing an order with Sorted you agree to the terms of this shipping policy.